26-0600-RFP Behavioral Health Coordinated Access Model

Pinellas County seeks a vendor to operate its Care About Me Coordinated Access Model (CAM) for behavioral health services, including multichannel contact center operations, clinical staffing for triage and screening of intakes via phone, text, chat, and email, and overall program management using the county’s CAM platform. The awarded organization must also provide administrative leadership, data reporting, and community engagement while prioritizing continuity by onboarding existing CAM pilot staff. Suitable bidders include behavioral health providers or specialized contact center firms with clinical expertise and a local presence.